We know that you may have questions about our services and solutions, and as part of our commitment to being helpful and transparent, we’re always happy to answer them.
Here are some frequently asked questions we get, but reach out to our team if your question isn’t listed below.
Yes, we do. We know that businesses have different needs and preferences, so we try to be as flexible as we can with our packages. However, non-contract services tend to be more costly compared to our fixed-fee solutions. These include everything you need for one single, predictable price. So, while non-contract services are available, we recommend contract-based solutions for consistent support, proactive maintenance, and cost-effective management and budgeting.
Absolutely! All our engineers are full-time River Valley IT employees, not outsourced, so we can visit your site at those times when remote support may not be the best option. We pride ourselves on offering friendly, professional support, whether it’s for desk moves, new server installations, or troubleshooting. We actually encourage regular onsite visits. That’s because many IT problems, especially those affecting productivity, often go unnoticed until we’re there to physically check things out!
Our response times vary based on the urgency of your issue. For critical problems, like an entire business going offline, we aim to respond within 15 minutes. For urgent concerns, we’ll try to get back to you within the hour. Less critical issues are typically addressed within 4 hours, and standard tasks – such as new user setups – are typically handled within 8 hours. We always strive to meet our targets, but we promise to respond well within our guaranteed response times.
Yes, we’re pleased to be able to offer VoIP services to our clients. Whether you’re looking to set up a new system, need ongoing management and support for your existing VoIP setup, or are exploring ways to optimize your communications, we’ve got you covered. We work closely with you to ensure your VoIP system is fully integrated with your broader IT infrastructure, providing seamless, reliable, and efficient communication solutions that enhance your team’s connectivity.
Yes, we support Google services! From the initial onboarding of Google Workspace to ongoing troubleshooting and optimization, our team is highly experienced in helping your business leverage the full potential of Google’s suite of tools. Whether it’s setting up email accounts, configuring file-sharing systems, managing access permissions, or facilitating smooth collaboration through Google Drive, Docs, Sheets, and more, we ensure your team can access and use the tools they need.
If you have any further questions, feel free to contact us! Our team is always happy to help.
We’re here to ensure your IT works seamlessly so you can focus on what really matters – your business. Reach out today to learn how we can support your IT needs with expertise and care.
